Service Returns

Customer Return Form

  • In order to process your return as quickly as possible, we need the following information:
  • Accepted file types: csv, Max. file size: 32 MB.
    Please send us the associated csv.file from MARS-Tool with.
  • Please enclose the completely filled out clearance certificate with the return shipment. You will find this, as well as this document on our homepage.

    Notes on packaging and shipping:

    • Please pay attention to ESD-compliant packaging material for electronic assemblies or components
    • Sturdy cardboard, preferably use the original carton
    • No clearance in carton to avoid back and forth motion
    • Padding made of ESD-foil or strongly curled paper
    • Consider load bearing capacity (e.g. When stacking packages in the packet center)
    • Always send the package as an insured package

    Transport at your own risc!

    Please send us the tracking number via email.

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